Terms of service

Overview

These Terms of Service govern your use of the Luméra website and your purchase of products from Luméra.

By visiting our website, using our services, or placing an order, you agree to these Terms of Service and our Privacy Policy.

1. Online Store Terms

You must use this website only for lawful purposes.

You must not use our products, website, or services to violate any applicable laws or regulations.

You must not transmit viruses, malicious code, or any material that may damage or interfere with the website.

A violation of these terms may result in the termination of your access to our services.

2. Customer Information

When placing an order, you agree to provide accurate, complete, and current information.

This includes:

Your full name
Email address
Shipping address
Billing information
Payment information

You are responsible for ensuring that your information is correct before submitting an order.

3. Product Information

We make reasonable efforts to display our products, colours, images, features, and descriptions accurately.

However, product colours and appearance may vary depending on your screen, device, or lighting conditions.

We reserve the right to update or correct product descriptions, pricing, images, availability, and other information at any time.

4. Orders

Submitting an order does not guarantee that the order will be accepted.

Luméra reserves the right to refuse, cancel, or limit an order when:

Payment cannot be verified.
The product is unavailable.
Incorrect information was provided.
Fraud or suspicious activity is detected.
There is an error in pricing or product information.

If a paid order is cancelled by Luméra, the applicable payment will be refunded.

5. Prices and Payment

Product prices are displayed in the currency shown during checkout.

Any applicable taxes, shipping fees, or additional charges will be displayed before the order is completed.

Payment must be successfully completed before an order is processed.

Promotional offers and discount codes may be subject to additional conditions.

6. Shipping

Shipping locations, delivery estimates, processing times, tracking information, and address requirements are described in our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

7. Returns and Refunds

Returns, refunds, cancellations, damaged products, and incorrect orders are handled according to our Refund Policy.

Customers must follow the return instructions provided by Luméra.

8. Product Use

Customers are responsible for using Luméra products according to the provided instructions.

Do not use the product if it appears damaged or defective.

Luméra products are not intended to diagnose, treat, cure, or prevent any medical condition.

Results may vary between individuals.

If you have a medical condition, are taking medication, are pregnant, have light sensitivity, or have concerns about using LED light therapy, consult a qualified healthcare professional before use.

9. Acceptable Website Use

You may not:

Attempt to gain unauthorised access to the website.
Copy or reproduce protected website content without permission.
Use automated tools to scrape the website.
Interfere with website security or operation.
Submit false information.
Misuse discounts or promotional offers.
Use the website to violate the rights of another person.

10. Intellectual Property

The Luméra name, logo, website design, text, photographs, graphics, videos, and other original content are owned by Luméra or used with permission.

You may not copy, reproduce, sell, distribute, or commercially use our content without written permission.

Purchasing a Luméra product does not transfer ownership of any intellectual property.

11. Third-Party Services

Our store is powered by Shopify and may use third-party payment providers, shipping companies, analytics tools, review platforms, and other services.

These third-party services may have their own terms and privacy policies.

Luméra is not responsible for external websites or services that are not controlled by us.

12. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

By using our website or placing an order, you acknowledge that certain information may be processed by Shopify and other service providers necessary to complete your order.

13. Disclaimer

The website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or completely free from errors.

Nothing in these terms excludes any legal rights that cannot be excluded under applicable law.

14. Limitation of Liability

To the fullest extent permitted by law, Luméra will not be responsible for indirect, incidental, special, or consequential losses resulting from:

Use of the website
Inability to access the website
Shipping delays outside our control
Incorrect use of the product
Third-party services

Nothing in this section limits liability that cannot legally be limited or excluded.

15. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, products, services, or legal obligations.

The updated version will apply from the date it is published on the website.

16. Severability

If any part of these Terms of Service is found to be invalid or unenforceable, the remaining sections will continue to apply.

17. Contact Information

Questions about these Terms of Service can be sent to:

Luméra Customer Support
Email: yehelikbusiness6@gmail.com
Contact Page: /pages/contact-us