Refund policy

RETURN AND REFUND POLICY

Last updated: August 4, 2026

We want you to feel confident when shopping with Luméra. Please review the following return and refund conditions before submitting a request.

14-Day Return Window

Customers may request a return within 14 calendar days from the date the order is delivered.

Submitting a request within the return window does not automatically guarantee approval. The product must meet the eligibility requirements described below.

Returns requested after the 14-day period may not be accepted.

Return Eligibility

To qualify for a return, the product must:

Have been purchased directly from the official Luméra website
Be unused, unworn, and undamaged
Be returned in its original packaging
Include all accessories, cables, manuals, inserts, and components
Include the original order number or other proof of purchase
Show no signs of misuse, alteration, improper storage, or accidental damage

Luméra reserves the right to refuse a return that does not meet these conditions.

Hygiene and Personal-Care Products

Luméra products are designed for personal skincare use and may come into direct contact with the face or skin.

For hygiene and safety reasons, products that have been worn, tested on the skin, used, or returned with opened or damaged protective packaging cannot be accepted for a standard return.

This restriction does not apply when a product is confirmed to be defective or when the customer received an incorrect item.

Starting a Return

To request a return, email:

yehelikbusiness6@gmail.com

Your message should include:

Full name
Order number
Reason for the return
Photographs or video when the item is damaged, defective, or incorrect

Our support team will review the request and provide return instructions when the return is approved.

Do not send a product back without authorization. Unauthorized returns may be refused or may not qualify for a refund.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an unwanted product or changing their mind.

Luméra will cover or reimburse reasonable return shipping costs when we confirm that:

The product arrived damaged
The product is defective
The wrong item was sent

We recommend using a trackable shipping method. Luméra is not responsible for return packages that are lost or damaged before reaching the designated return location.

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

Include clear photographs or video showing the issue. Our team will review the information and determine the appropriate resolution, which may include a replacement, refund, or other reasonable solution.

Damage caused by misuse, accidents, unauthorized modifications, improper charging, improper storage, or failure to follow the product instructions is not considered a manufacturing defect.

Return Inspection

All returned products are inspected after arrival.

A return may be rejected or a refund may be reduced when:

The product shows signs of use
Parts, accessories, or packaging are missing
The product has been damaged after delivery
The product was returned without authorization
The returned item does not match the original order
The return does not meet the requirements of this policy

Refunds

Once the return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

After Luméra processes the refund, additional time may be required for the bank, credit card provider, or payment service to post the funds to the customer’s account.

Luméra does not control the processing time of financial institutions.

Exchanges

We do not guarantee direct product exchanges.

The fastest way to receive a different item or version is to complete an approved return and place a new order separately.

Replacement availability is subject to current inventory.

Order Cancellations

We will attempt to cancel orders that have not yet entered processing or fulfillment. Once an order has been processed or shipped, cancellation is no longer possible.

The customer may request an eligible return after delivery in accordance with this policy.

Refunds for Packages Marked as Delivered

Orders marked as delivered by the carrier are not automatically eligible for a refund.

Customers should check:

Around the delivery location
With household members
With neighbors or building staff
With the local delivery carrier

Contact us if the package still cannot be located. We will assist with reviewing the tracking information and available carrier procedures.

Policy Abuse

Luméra reserves the right to refuse returns, refunds, or future orders in cases involving suspected fraud, repeated policy abuse, false damage claims, unauthorized chargebacks, or manipulation of the return process.

Contact Us

For return or refund assistance, contact:

Luméra Customer Support
Email: yehelikbusiness6@gmail.com

Please include your order number and all relevant information so our team can review your request efficiently.