Shipping policy
SHIPPING POLICY
Last updated: August 4, 2026
Thank you for shopping with Luméra. We are committed to providing a smooth and reliable delivery experience. Please review the information below before placing your order.
Shipping Locations
Luméra currently ships to addresses within the United States only.
At this time, we do not offer international shipping.
Shipping Costs
We offer free standard shipping on all U.S. orders.
There is no minimum purchase requirement to qualify for free shipping.
Order Processing
Orders are processed on business days, Monday through Friday, excluding public holidays.
Processing times may vary during product launches, promotional periods, holidays, or periods of unusually high order volume.
Once your order has entered the processing or fulfillment stage, we may not be able to change or cancel it.
Estimated Delivery Times
Delivery times vary depending on the destination, carrier, fulfillment location, and other factors outside our control.
Any delivery timeframe displayed at checkout, in an order confirmation, or in a shipping notification is an estimate and is not a guaranteed delivery date.
Carrier delays, severe weather, holidays, service interruptions, and other unforeseen circumstances may affect delivery times.
Order Tracking
When tracking information becomes available, it will be sent to the email address provided during checkout.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
Customers can also visit our Track Your Order page to check the latest available shipping information.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please review your:
- Full name
- Street address
- Apartment or unit number
- City, state, and ZIP code
- Email address
Luméra is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information submitted by the customer.
Contact us as soon as possible if you notice an error. Address changes cannot be guaranteed after an order has been placed.
Multiple Shipments
Some orders may be shipped in more than one package.
When an order is divided into multiple shipments, each package may have a separate tracking number and may arrive on a different date.
You will not be charged additional shipping fees for split shipments.
Delayed Shipments
Occasionally, a shipment may experience delays after leaving the fulfillment facility.
Carrier delays are outside Luméra’s direct control, but our support team will make reasonable efforts to help customers locate delayed packages and understand the available tracking information.
Lost or Missing Packages
Contact us if your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window.
Please include:
- Your full name
- Order number
- Shipping address
- Tracking number, when available
We will review the order and assist with the carrier investigation when appropriate.
A package marked as delivered by the carrier is not automatically considered lost. Customers should first check around the delivery location, ask other household members, and contact the local carrier office.
Damaged Packages
Please inspect your package shortly after delivery.
If your order arrives damaged, contact us promptly and include clear photographs of:
- The outer shipping package
- The shipping label
- The damaged product
- Any damaged internal packaging
Please keep all packaging materials until our support team has reviewed your request.
Order Changes and Cancellations
We will try to accommodate order changes or cancellation requests submitted before processing begins.
However, changes and cancellations are not guaranteed. Once an order has been processed or shipped, it can no longer be canceled and must be handled under our Return and Refund Policy.
Contact Us
For questions regarding shipping, tracking, or delivery, contact:
Luméra Customer Support
Email: yehelikbusiness6@gmail.com
Please include your order number so we can assist you efficiently.